Location
Manchester
Department
Medical
Advertising Salary
Competitive
Vacancy Type
Permanent

About The Role

As NHS Governance Manager you will report into the Medical Director and be responsible for working with our NHS partners to ensure effective governance, and that patient safety and quality of care are at the highest possible standard supporting the company to meet CQC standards with plan for “outstanding” care. You will work alongside the Medical team and undertake the below duties;

Management of operational events

  • Escalation point for operational concerns and queries 
  • Ensure investigations and appropriate SMART action plans are in place to mitigate events
  • Provide feedback to practices and platform clinician’s where applicable
  • Retrospective review of all operational concerns
  • Identify overall trends and themes, ensure outcomes are reviewed and applicable changes are implemented
  • Share lessons learned from complaints and events
Management of governance relationships for NHS partners
  • Develop standardised approach to governance structure to improve and maintain good governance relationships
  • Maintain NHS clinical governance framework
  • Ensure organisational learning occurs; disseminate learnings from NHS partners to the wider team
  • Report and feedback to applicable teams and meetings in regard to risks highlighted
Management of NHS partner onboarding  
  • Assist in the development of process across multidisciplinary teams to ensure effective and safe onboarding of new NHS partners
  • Ensure the onboarding governance process is implemented and embedded
  • Continuous review of the effectiveness and efficiency of the governance and onboarding structure
 Process development and management
  • Escalation point for queries with process; provide assurance and discuss process with NHS partners where required
  • Review and minimise process variation where applicable
  • Identify areas for improvement, mitigating risks as they arise in relation to clinical flows
  • Review and update clinical flows in line with investigation outcomes

About You

  • Solutions focused mentality
  • Understanding of clinical risk management and the ability to risk assess and prioritise
  • Strong communication skills and capability to manage relationships with external partners
  • Ability to work under pressure in a dynamic and changing environment
  • Familiarity with primary care and its organisational structure
  • Ability to work collaboratively in a diverse and multi-disciplinary team environment
  • Strong organisational skills
  • Understanding of the importance of governance and process

Desirable Skills:

  • Previous leadership experience in a healthcare environment; ideally General Practice
  • Experience developing and implementing clinical governance and operational processes
  • Project management experience

About Us

Company Overview

At Push Doctor, we have built powerful tools to help clinicians, patients and healthcare leaders achieve their goals. We began life as the UK's first platform to offer video consultations online and via smartphone – offering quick, easy and convenient access to NHS-trained, GMC-registered doctors.

These days our technology does much more than that – helping surgeries manage demand, matching the correct clinician with the right patient and, for the first time, allowing the NHS’s many disparate databases to communicate seamlessly with each other.

We are a technology firm, but we are not disruptors. Instead, we work in partnership with the NHS and its amazing clinicians to serve patients across the UK, helping them access healthcare quickly and easily using smartphones and computers.

We do all of this with a relentless focus on safety and high-quality clinical outcomes for patients. 

Our partnerships with the NHS continue to grow and we now provide services to 5.7 million NHS patients across the UK. At the same time, we are expanding patient access to a wider range of clinicians, from GPs to physiotherapists to pharmacists and offering a private service for those patients who want it. This means we effectively direct patients to the right clinicians at the right time, speeding up treatment times and taking the burden off GPs. 

Push Doctor opens the doorway to a different NHS

Push Doctor Values:

Empathy
We are curious, caring and passionate. We have experienced healthcare ourselves and use research and insight to understand the aspects of healthcare we have yet to experience. Whenever empathy seems out of reach, we are proactive in bringing it into focus.

Ambition
We carve the path for others to follow, setting industry standards and transforming healthcare for the better. We are anything but new to this and have so much to be proud of. Together, we are unstoppable.

Resilience
Everything we do should add value to our service. We optimise and occasionally overhaul every aspect of the experience we provide, challenging expectations of what health can (and should) be. This isn’t something that happens overnight,  need to be resilient and never lose faith.
 

Benefits & Additional information

  • Competitive Salary
  • In house gym
  • Ping Pong table
  • Free snacks / food / drinks / fruit in the office
  • Flexible working hours
  • Working from Home Policy
  • Life Insurance
  • Enhanced family friendly policies
  • EAP helpline
  • Meditation app - Headspace

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