Advertising Salary

About The Role

As Head of Clinical Workforce Planning you will be responsible for improving & innovating our processes in terms of how we onboard clinicians to work on all aspects of our platform. You will develop a strong network with agencies and third parties to ensure that we have a robust contingency for our doctor supply chain
In this role you will:
  • Establish & understand all types of clinicians in terms of how we can successfully and safely use them on the platform to benefit our partners
  • Assist with the introduction and evaluation of our salaried GP’s
  • Ensure clinicians are efficient and safe in accordance with our financial models to ensure profitability
  • Manage our teams & develop our people in terms of all aspects of scheduling & onboarding clinicians
  • Ensure that forecasting methods and utilisation rates are market-leading, ensuring understanding of all potential methods for improvement
  • Ensure and be fully accountable for the provision of the suitable supply of clinicians to work upon the platform at any one point
  • Ensure collaboration with our Sales & Relationship teams to ensure comprehensive understanding of the forecasting and budgeting to ensure adequate future-proofing of the business
  • Ensure that the platform workforce are compliant in terms of our requirements to work upon our platform and work closely with our Governance team in this regard
  • Provide & develop a healthy working relationship with our platform clinicians
  • Collaborate with our Head of Patient Experience and Relationship & Integration Manager to provide a senior management support to the Director of Operations
  • Manage Attendance, Lateness and Performance within the team.
  • Maintain and evaluate our rate of pay to our clinicians to ensure that our cost of service remains at the appropriate level
  • Identify gaps within the team and provide business cases for recruitment as and where required with understanding of what can be automated/managed without additional resource
  • Through collaboration with our product teams, ensure that our clinicians are set up to succeed
  • Represent the area when appropriate at internal meetings within the business
  • Own relevant projects regarding Operational performance and how this can be improved throughout
  • Closely work with medical teams to reduce any inefficiency from our platform clinicians and reduce any unnecessary time spent in consultations

About You

Key skills and past experience should include

  • 3+ years experience in a senior position regarding workforce management (preferably in a healthcare/healthtech business)

  • Experience with workforce management systems and software (desirable with some transformation experience) 

  • Excellent Communicator 

  • Experience of working in a highly compliant & regulated environment 

  • Good understanding of financial modelling & commerciality

  • 2+ years of management experience of a team of four or more individuals

  • Excellent ability on all usual software programmes (Powerpoint/Excel/Word etc) 

  • Able to demonstrate analytical skills and ability to drill into multiple data sources

Desirable Skills:

  • Experience of working in workforce supply in Healthcare/NHS

  • Knowledge of the NHS systems/processes 

  • Understanding of Healthtech/Digital based systems


About Us

Company Overview

At Push Doctor, we have built powerful tools to help clinicians, patients and healthcare leaders achieve their goals. We began life as the UK's first platform to offer video consultations online and via smartphone – offering quick, easy and convenient access to NHS-trained, GMC-registered doctors.

These days our technology does much more than that – helping surgeries manage demand, matching the correct clinician with the right patient and, for the first time, allowing the NHS’s many disparate databases to communicate seamlessly with each other.

We are a technology firm, but we are not disruptors. Instead, we work in partnership with the NHS and its amazing clinicians to serve patients across the UK, helping them access healthcare quickly and easily using smartphones and computers.

We do all of this with a relentless focus on safety and high-quality clinical outcomes for patients. 

Our partnerships with the NHS continue to grow and we now provide services to 5.7 million NHS patients across the UK. At the same time, we are expanding patient access to a wider range of clinicians, from GPs to physiotherapists to pharmacists and offering a private service for those patients who want it. This means we effectively direct patients to the right clinicians at the right time, speeding up treatment times and taking the burden off GPs. 

Push Doctor opens the doorway to a different NHS

Push Doctor Values:

We are curious, caring and passionate. We have experienced healthcare ourselves and use research and insight to understand the aspects of healthcare we have yet to experience. Whenever empathy seems out of reach, we are proactive in bringing it into focus.

We carve the path for others to follow, setting industry standards and transforming healthcare for the better. We are anything but new to this and have so much to be proud of. Together, we are unstoppable.

Everything we do should add value to our service. We optimise and occasionally overhaul every aspect of the experience we provide, challenging expectations of what health can (and should) be. This isn’t something that happens overnight,  need to be resilient and never lose faith.

Benefits & Additional information

  • Competitive Salary
  • In house gym
  • Ping Pong table
  • Free snacks / food / drinks / fruit in the office
  • Flexible working hours
  • Working from Home Policy
  • Life Insurance
  • Enhanced family friendly policies
  • EAP helpline
  • Meditation app - Headspace

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