Location
Manchester
Department
Operations
Advertising Salary
Competitive
Vacancy Type
Permanent

About The Role

We are seeking a Relationship & Integration Executive to join the Push Doctor team. You will enjoy establishing and maintaining relationships with colleagues, clinicians and practices, whilst being a real ambassador to the Push Doctor brand. Working with the operational teams across the whole of our business you will ensure we provide the best service possible to our partners. No two days will be the same but delivering the best service possible is at the heart of everything you do. If you want to work in a high growth organisation with real opportunity to make a difference this role could be for you.

Responsibilities

  • Establish & maintain relationships with individuals, clinicians & practices to accelerate the growth and build trust in the Push Doctor brand. The candidate must excel in building rapport, relationships and be understanding with people – be partner obsessed
  • Increase the flow of bookings/orders/consultations from each assigned practice/surgery and seek new opportunities for development and growth.

  • Work with the operational teams and onboarding specialists to ensure that the potential increase in workload is always understood and can proactively be managed – ensure accurate expectations are set where possible.
  • Act as a point of escalation for any service issues or medical concerns initially and become a single point of contact to give the practices the stability and confidence in the product.
  • Provide assistance and training to the requisite practices and individuals to ensure full understanding of the proposition (Either remotely or in person)
  • Collate data and provide accurate feedback to the business from each practice on areas of weakness and where improvements can and should be made
  • Be a Push Doctor ambassador and the external face of the brand.
  • Manage all internal stakeholders to ensure that the importance of the client is understood, and that the business adheres to service levels. Ensure all feedback and development opportunities are provided to the business in good time. Inclusive of Dealing with any urgent complaints or service issues from the client in conjunction with the Patient Experience Team.
  • Provide regular service reviews to the relevant stakeholders in a presentable written and/or verbal fashion
  • Ensure billing for all commercial relationships are kept up to date each month.

  • Assist with the development of a strategy regards our ‘target’ relationships and manage this between the team.

  • Assist with regularly updating the business regards the Relationship acquisitions, status, requirements and growth

About You

  • Excellent communication skills
  • Proficiency with Word, Excel & Power point
  • Enjoys building and maintaining relationships, both internally and externally
  • The ability to explain complex information clearly and simply
  • The ability to multi-task in a fast-paced environment
  • Plenty of drive, initiative and motivation
  • Attention to detail
  • The ability to analyse and research information
  • Willing to Travel to client sites where necessary
  • Must hold a full, clean driving licence

About Us

Company Overview

At Push Doctor, we have built powerful tools to help clinicians, patients and healthcare leaders achieve their goals. We began life as the UK's first platform to offer video consultations online and via smartphone – offering quick, easy and convenient access to NHS-trained, GMC-registered doctors.

These days our technology does much more than that – helping surgeries manage demand, matching the correct clinician with the right patient and, for the first time, allowing the NHS’s many disparate databases to communicate seamlessly with each other.

We are a technology firm, but we are not disruptors. Instead, we work in partnership with the NHS and its amazing clinicians to serve patients across the UK, helping them access healthcare quickly and easily using smartphones and computers.

We do all of this with a relentless focus on safety and high-quality clinical outcomes for patients. 

Our partnerships with the NHS continue to grow and we now provide services to 5.7 million NHS patients across the UK. At the same time, we are expanding patient access to a wider range of clinicians, from GPs to physiotherapists to pharmacists and offering a private service for those patients who want it. This means we effectively direct patients to the right clinicians at the right time, speeding up treatment times and taking the burden off GPs. 

Push Doctor opens the doorway to a different NHS

Push Doctor Values:

Empathy
We are curious, caring and passionate. We have experienced healthcare ourselves and use research and insight to understand the aspects of healthcare we have yet to experience. Whenever empathy seems out of reach, we are proactive in bringing it into focus.

Ambition
We carve the path for others to follow, setting industry standards and transforming healthcare for the better. We are anything but new to this and have so much to be proud of. Together, we are unstoppable.

Resilience
Everything we do should add value to our service. We optimise and occasionally overhaul every aspect of the experience we provide, challenging expectations of what health can (and should) be. This isn’t something that happens overnight, so
 we need to be resilient and never lose faith.

 

Benefits & Additional information
  • Competitive Salary
  • In house gym
  • Ping Pong table
  • Free snacks / food / drinks / fruit in the office
  • Flexible working hours
  • Working from Home Policy
  • Life Insurance
  • Enhanced family friendly policies
  • EAP helpline
  • Meditation app - Headspace

Other jobs like this

Location
Manchester
Department
Operations
Advertising Salary
Competitive
Vacancy Type
Permanent
Location
Manchester
Advertising Salary
Competitive
Location
Manchester
Department
Patient Experience
Advertising Salary
Competitive
Vacancy Type
Permanent