Location
Manchester
Department
Operations
Advertising Salary
Competitive
Vacancy Type
Permanent

About The Role

As an integral part of the Operations Team, you will assist all areas of the team.

You will be required to have a detailed understanding of scheduling processes, ensuring that sessions are confirmed and booked accurately. Working closely with internal team members, clinicians and external practice partners to ensure that clinicians have the appropriate access to successfully consult on the platform.

You will also need to have a strong understanding of our clinician onboarding requirements and compliance obligations to ensure that you can provide assistance and relief across all areas of the onboarding journey.  

Clinician engagement will be at the forefront of day-to-day activities, building and maintaining relationships to promote a good image of Push Doctor.

Main responsibilities will include but not limited to;  

  • Enable technical set-up, co-ordinating requirements between clinicians, I.T and external partners. Using in-depth knowledge to inform best process and trouble-shoot issues arising
  • Co-ordinate capability requirements, to ensure this is managed in alignment with practice demand and clinician working patterns
  • Work with the Relationship and Onboarding team to manage GP set-up as part of new partner activation
  • Ensure platform resource schedules and systems are kept up to date, working closely with the scheduling team and other areas of the business to provide insight and detail on the schedule, making changes when needed and providing overview to appropriate stakeholders when required
  • Engage with applicants and platform GPs during their time with Push Doctor. Providing support and feedback, acting as an operational point of contact between clinicians and the wider business
  • Assist the onboarding team to bring new clinicians onto the platform to meet the level of service required by the business and our partner surgeries
  • Provide input into the continuous development of the onboarding process in collaboration with the medical and product teams to ensure an effective and efficient experience supporting highly engaged, expert clinicians
  • Work with and maintain positive relationships with appropriate agency partners to build resilience within the onboarding and scheduling processes
  • Support the Resource and Scheduling Planner to manage capacity within the clinician pool and to plan future schedule requirements in line with projected demand

About You

Key skills and past experience should include

● Experience within an operational resourcing role
● Ability to demonstrate effective time and workload management
● Personal engagement skills to develop effective working relationships with platform clinicians
● Organised with a high degree of attention to detail
● Sound judgement and decision-making skills
● Motivated to work as part of a team responsible for ensuring operational supply is maximised and utilised effectively
● Ambition for achieving success and striving for continuous improvement

Desirable Skills:

● Operational understanding of digital healthcare or experience within the healthcare sector
● Proficient in the use of Microsoft programmes, including Excel

About Us

Company Overview

At Push Doctor, we have built powerful tools to help clinicians, patients and healthcare leaders achieve their goals. We began life as the UK's first platform to offer video consultations online and via smartphone – offering quick, easy and convenient access to NHS-trained, GMC-registered doctors.

These days our technology does much more than that – helping surgeries manage demand, matching the correct clinician with the right patient and, for the first time, allowing the NHS’s many disparate databases to communicate seamlessly with each other.

We are a technology firm, but we are not disruptors. Instead, we work in partnership with the NHS and its amazing clinicians to serve patients across the UK, helping them access healthcare quickly and easily using smartphones and computers.

We do all of this with a relentless focus on safety and high-quality clinical outcomes for patients. 

Our partnerships with the NHS continue to grow and we now provide services to 5.7 million NHS patients across the UK. At the same time, we are expanding patient access to a wider range of clinicians, from GPs to physiotherapists to pharmacists and offering a private service for those patients who want it. This means we effectively direct patients to the right clinicians at the right time, speeding up treatment times and taking the burden off GPs. 

Push Doctor opens the doorway to a different NHS

Push Doctor Values:

Empathy
We are curious, caring and passionate. We have experienced healthcare ourselves and use research and insight to understand the aspects of healthcare we have yet to experience. Whenever empathy seems out of reach, we are proactive in bringing it into focus.

Ambition
We carve the path for others to follow, setting industry standards and transforming healthcare for the better. We are anything but new to this and have so much to be proud of. Together, we are unstoppable.

Resilience
Everything we do should add value to our service. We optimise and occasionally overhaul every aspect of the experience we provide, challenging expectations of what health can (and should) be. This isn’t something that happens overnight, so
 we need to be resilient and never lose faith.

 

 

Benefits & Additional information

  • Competitive Salary
  • In house gym
  • Ping Pong table
  • Free snacks / food / drinks / fruit in the office
  • Flexible working hours
  • Working from Home Policy
  • Life Insurance
  • Enhanced family friendly policies
  • EAP helpline
  • Meditation app - Headspace

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