Advertising Salary
Vacancy Type

About The Role

As Medical Officer, you will be a key member of the Push Doctor Medical Team, helping to drive the delivery of safe, effective, high quality care across our products. You will use your skills, knowledge and experience as a GP to work in this non clinical role.  The role will include managing incidents, significant events and complaints, driving quality improvement, clinically evaluating new product features and supporting the training of new clinical staff. Reporting to the Associate Medical Director, you will be fundamental to Push Doctor’s goal of becoming a CQC Outstanding organisation.
This position will be a part time with flexible remote/hybrid working options - please discuss with us.
Job Overview


  • Reviews  specific consultations related to incidents, significant events, complaints or other concerns. 

  • Investigates clinical incidents and significant events in a structured manner. This will usually involve the review of clinical records, electronic communications logs, liaison with relevant stakeholders (e.g. practice staff, Push Dr staff, the GP involved) and formulation of an opinion, decision and action plan. You will report to the Medical Team on concerns, trends and required actions. 

  • Supports the Push Doctor Operations Team and patients

  • Takes a leading role in the completion of the Medical Team audit schedule, including a review of consultations across all Push Doctor GPs twice per annum, and any other audits that are defined according to the Audit schedule.

Clinical Safety Specialist

  • Undertakes training in Clinical Risk Management

  • Monitors the implementation of the Clinical Risk Management Strategy

  • Identifies, evaluates and implements controls against hazards identified in Push Doctor products and services

Working with colleagues

  • Works closely with other Push Doctor teams including Patient Services, Operations, Product, Design and Marketing teams as required.

  • Represents Push Doctor, as required, at internal and external events, including meetings and conferences.

  • Supports internal training of the Push Doctor workforce

Process, policy and training

  • Contributes towards the development of medical policies and processes

  • Supports the running of the PGP forum

  • Supports the development and delivery of clinical training programmes for salaried GPs and Push Doctor partners

  • Supports the onboarding of new GPs with peer-to-peer feedback and consultation review

  • Takes responsibility for sharing clinical lessons across the organisation through Clinical Governance meetings and PGP newsletters and bulletins 

  • Supports the Annual PGP Appraisal process for salaried Push Doctor GPs

  • Works with the Medical Team to ensure the implementation of Push Doctor’s medical policies in full

About You

Skills Specification

  • Fully qualified UK GP
  • Fully registered on the NHS GP Performers list for England
  • Currently active in clinical practice

Completed appropriate training in:

  • Appraisal and revalidation

  • Safeguarding level 3 is essential, level 4 desirable

  • Information governance

  • Whistle blowing

  • Equality and diversity

Person Specification


Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Remains focussed on completing their given objectives and processes, whilst supporting members across the team to meet departmental and company objectives when required.


Engaged in a range of professional activities within General Practice and the wider professional community. Demonstrates leadership amongst the team and specialist peers internally. Influences partners, suppliers and other stakeholders. 


Comfortable performing a broad range of complex technical or professional work activities, in a variety of contexts. Investigates, defines and resolves complex problems. Great attention to detail and ability to analyse complex data thoroughly.


Communicates fluently, orally and in writing, and can present complex technical information to both technical and nontechnical audiences. Recognises the roles and expertise of those around them and how best to collaborate with stakeholders who share common objectives.

Continuing Professional Development 

Rapidly absorbs new technical information and applies it effectively. Maintains an awareness of developing technologies and their application and takes responsibility for personal development. Interest in professional development beyond the aforementioned job description as the business and role evolves.


About Us

Company Overview

At Push Doctor, we have built powerful tools to help clinicians, patients and healthcare leaders achieve their goals. We began life as the UK's first platform to offer video consultations online and via smartphone – offering quick, easy and convenient access to NHS-trained, GMC-registered doctors.

These days our technology does much more than that – helping surgeries manage demand, matching the correct clinician with the right patient and, for the first time, allowing the NHS’s many disparate databases to communicate seamlessly with each other.

We are a technology firm, but we are not disruptors. Instead, we work in partnership with the NHS and its amazing clinicians to serve patients across the UK, helping them access healthcare quickly and easily using smartphones and computers.

We do all of this with a relentless focus on safety and high-quality clinical outcomes for patients. 

Our partnerships with the NHS continue to grow and we now provide services to 5.7 million NHS patients across the UK. At the same time, we are expanding patient access to a wider range of clinicians, from GPs to physiotherapists to pharmacists and offering a private service for those patients who want it. This means we effectively direct patients to the right clinicians at the right time, speeding up treatment times and taking the burden off GPs. 

Push Doctor opens the doorway to a different NHS

Push Doctor Values:

We are curious, caring and passionate. We have experienced healthcare ourselves and use research and insight to understand the aspects of healthcare we have yet to experience. Whenever empathy seems out of reach, we are proactive in bringing it into focus.

We carve the path for others to follow, setting industry standards and transforming healthcare for the better. We are anything but new to this and have so much to be proud of. Together, we are unstoppable.

Everything we do should add value to our service. We optimise and occasionally overhaul every aspect of the experience we provide, challenging expectations of what health can (and should) be. This isn’t something that happens overnight, so
 we need to be resilient and never lose faith.


Benefits & Additional information

  • Competitive Salary
  • In house gym
  • Ping Pong table
  • Free snacks / food / drinks / fruit in the office
  • Flexible working hours
  • Working from Home Policy
  • Life Insurance
  • Enhanced family friendly policies
  • EAP helpline
  • Meditation app - Headspace

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