Location
Manchester
Department
Patient Experience
Advertising Salary
Competitive
Vacancy Type
Temporary

About The Role

The role of PX Advisor is 100% focused on excellence in patient care. Ensuring excellent patient experience throughout their whole journey with Push Doctor and ensuring all queries are resolved as quickly as possible. Passionate and caring in everything they do, focused solely on making sure patients get exactly what they need when they need it. The PX Advisor acts as the first point of contact for all patients, pharmacists and other stakeholders and ensures excellence in patient care at all times, regardless of the channel of communication.
 
Job Overview 
  • First point of contact for all patient queries and problems – calls, live chat, emails & social media 
  • Manage the first point of contact for all NHS partners/Patients
  • Taking ownership of workload, managing own workload to ensure no gaps or delays in the service. 
  • Monitoring all channels of communication with patients, Through Inbound and Outbound calls, Live chat, email and Social Media
  • Ensuring compliance with all CQC and GMC regulations  
  • Handling complaints and ensuring appropriate resolutions found 
  • Technical and doctor support – advising on connection issues etc 

About You

  • Caring and empathetic nature  
  • Strong team ethos & excellent work ethic – always prepared to go above and beyond for the team and for patients 
  • Adaptable to change – fast-moving environment where no two days are the same 
  • Positive outlook 
  • Problem solving, always looking for a resolution 
  • Inquisitive and prepared to speak up to make changes and fix problems 
  • Intelligent and driven to provide excellence at all times 
  • Hard-working and passionate about the team, and about doing the right thing all the time 
  • Decisive and proactive 
  • Well organised – able to manage several channels at once, and manage your own workload

About Us

Company Overview

Push Doctor opens a doorway to a different NHS.
 
We work in partnership with the NHS to serve more than 5.8 million patients across the UK, helping them access healthcare quickly and easily via video appointments using smartphones and computers. We do this with a relentless focus on safety and high-quality clinical outcomes for patients.
 
Our technology helps surgeries manage demand, matching patients with the right clinician – from digital GPs to physiotherapists to pharmacists – at the right time. This takes the burden off GPs and frees up their time to see patients who really need face-to-face care. We offer a private service for those patients who want it.
 
We are the longest standing digital partner to the NHS and the only platform that can fully integrate across all NHS platforms and services. We are trusted as the leading expert in enabling remote consultations ad are rated ‘good’ by the Care Quality Commission. 

Push Doctor Values:

Empathy

We are curious, caring and passionate. We have experienced healthcare ourselves and use research and insight to understand the aspects of healthcare we have yet to experience. Whenever empathy seems out of reach, we are proactive in bringing it into focus.

Ambition

We carve the path for others to follow, setting industry standards and transforming healthcare for the better. We are anything but new to this and have so much to be proud of. Together, we are unstoppable.

Resilience

Everything we do should add value to our service. We optimise and occasionally overhaul every aspect of the experience we provide, challenging expectations of what health can (and should) be. This isn’t something that happens overnight, so
 we need to be resilient and never lose faith

 

Benefits & Additional information

  • Competitive Salary
  • In house gym
  • Ping Pong table
  • Free snacks / food / drinks / fruit in the office
  • Life Insurance
  • Enhanced family friendly policies
  • EAP helpline
  • Meditation app - Headspace

 

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