Location
Chapelford Medical Centre
Department
Medical
Advertising Salary
Competitive
Vacancy Type
Permanent

About The Role

This exciting opportunity will see you working at Chapelford Medical Centre, a pioneering and newly created ‘Digital First’ GP Surgery as a Receptionist/Administrator

As a Receptionist/Administrator you will receive, direct and assist patients and visitors in accessing the appropriate service or healthcare professional in a courteous and friendly manner.  Providing administrative support, services and general assistance to doctors and other Practice staff efficiently and effectively.

Reception 

  • Provide an effective, efficient and friendly reception service to patients and visitors in accordance with Practice protocols.
  • Make appointments and deal with all general enquiries for walk in patients where required.  
  • Book, amend and cancel appointments on the day and for future dates where required.
  • Book and process requests from home visits as appropriate.
  • Take and process messages, requests and tasks to and from patients in person.
  • Using your own judgement, ensure that patients requesting urgent appointments, advice or home visits are correctly processed and the doctor on duty informed as necessary.
  • Ensure that new patients are registered onto the computer system promptly and accurately and advised of all services available to them including online booking, text message consent, sharing preferences etc.
  • Keep reception tidy, maintaining a clear desk policy and complying to patient confidentiality and data protection.
  • Advise patients of relevant charges for private (non GMS) services, accept payments and issue receipts for the same.
  • Give out test results on patients request

Administrative

  • Assist the clinical staff and management with any administrative tasks deemed appropriate, including chronic disease recalls.
  • Fax and photocopy as required.
  • Maintain admin task box
  • QOF support

Other Tasks

  • Open up the surgery at the start of the day, taking early phone calls from staff and covering reception for the first part of the morning.
  • Undertake any additional tasks appropriate to the post as requested by the Practice and/or other Managers.

About You

Essential
  • Effective communicator 
  • Maintain confidentiality of sensitive information
  • Experience in a customer facing role
  • Ability to work under pressure and to time constraints
Desirable
  • Experience within a GP surgery
  • Experience of GP clinical systems preferably SystmOne

About Us

Location: Chapelford Medical Centre, Santa Rosa Blvd, Great Sankey, Warrington WA5 3AL

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